Managed Hosting Service Terms

Infrastructure, security management and support, as included in your package and agreement.

The duties of Cyber Cop and of the customer are as listed in the responsibility matrix of each agreement. Anything not listed there is the customer's responsibility unless agreed otherwise.

Availability, response targets and support hours apply only as stated in the signed agreement.

Backup frequency, retention and restore testing are set per package. Retention periods are agreed with the customer.

The scope of notification, escalation and coordination is set out in the agreement. Legal and regulatory actions, such as reports to authorities, are led by the customer with our support.

Hosting regions and data residency are only as specified in the agreement.

Notice periods and the return of data on termination are set out in the agreement. We hand over the data needed to migrate to another provider before the agreement ends.